Remote Multilingual IT Helpdesk Technician

Stefanini Philippines, Inc.; Pasay; On-site; PHP 246,000 - 357,000; Full time

Job summary

Stefanini Philippines, Inc. is seeking an IT helpdesk specialist to provide end-user support in English and Italian. You will handle calls, emails, and web-based inquiries, performing basic hardware, software, and networking troubleshooting.

Initial 1–2 months of onsite training in Pasay, followed by temporary work-from-home setup until further notice. Strong communication skills and a customer-first approach are essential for success.

Qualifications

• Bachelor’s degree or IT-related diploma is a plus.
• At least two years of college completed or a Diploma/Certificate.
• Basic hardware, software and networking knowledge.
• Effective written and spoken English and Italian language skills.
• Willing to handle several calls daily and troubleshoot PC hardware/software.

Responsibilities

• Provide end-user support via telephone, email, or web.
• Perform restorative or maintenance actions to resolve end-user problems.
• Resolve account-specific technical, customer, end-user issues.
• Respond to end-user problems based on standard procedures.
• Correctly track incidents and calls, including entering data into the database timely and accurately.

Skills

End-user support

Hardware knowledge

Software knowledge

Networking

Communication skills

Language skills

Call handling

PC troubleshooting

Education

Bachelor's degree

Diploma/Certificate in IT

Tools

Outlook

Job description

Stefanini Philippines, Inc. is seeking an IT helpdesk specialist to provide end-user support in English and Italian. You will handle calls, emails, and web-based inquiries, performing basic hardware, software, and networking troubleshooting.

Initial 1–2 months of onsite training in Pasay, followed by temporary work-from-home setup until further notice. Strong communication skills and a customer-first approach are essential for success.