Remote Helpdesk Technician — End-User Support Pro

Stefanini, Inc; Pasay; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

Stefanini, Inc. in Pasay is seeking a Helpdesk Technician to provide end-user support via phone, email, or chat, and to troubleshoot PC hardware and software while logging incidents in the ticketing system.

The ideal candidate should have IT-related education (degree or diploma), strong English communication, and excellent customer service skills, with the ability to handle multiple calls and adapt to a BPO/tech-support environment. The role is full-time with shift flexibility.

Qualifications

• Bachelor's degree or diploma in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day.
• Familiarity with PC hardware and software troubleshooting.
• Prior Software Application support experience (e.g. Outlook) is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system is a strong advantage.
• Shift flexibility and schedule adherence are required for the position.

Responsibilities

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including entering data into the database timely and accurately.

Skills

Customer service

English communication

Telephone support

PC hardware/software troubleshooting

Ticketing system

Shift flexibility

Education

Bachelor's degree in IT

Diploma/Certificate in IT

Two years of college completed

Tools

Outlook

Ticketing system

Job description

Stefanini, Inc. in Pasay is seeking a Helpdesk Technician to provide end-user support via phone, email, or chat, and to troubleshoot PC hardware and software while logging incidents in the ticketing system.

The ideal candidate should have IT-related education (degree or diploma), strong English communication, and excellent customer service skills, with the ability to handle multiple calls and adapt to a BPO/tech-support environment. The role is full-time with shift flexibility.