Multilingual Helpdesk Technician (German Speaking)

Stefanini, Inc; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

Stefanini, Inc is seeking a Helpdesk Technician (Multilingual – German Speaking) to provide professional end-user support through various channels. Candidates should have a Bachelor's degree or vocational qualification in IT-related courses, with strong communication skills in English and German.

The role involves tracking incidents, processing tickets, and providing troubleshooting assistance. Familiarity with PC hardware and software is essential, along with prior experience in Technical Support. The position is full-time based in Pasay, Metro Manila.

Qualifications

• Bachelor's degree or vocational qualification in IT-related courses is a plus.
• Minimum of two years completed in college or a finished Diploma/Certificate course.
• Average written and spoken communication skills in one or more languages, including English and German.

Responsibilities

• Provide professional end-user support via telephone, email, or web submits.
• Track incidents and calls, including timely data entry into the database.
• Process P1/P2 tickets requiring immediate assistance.

Skills

Basic hardware knowledge

Basic software knowledge

Basic networking

Communication skills in English and German

Education

Bachelor's degree or vocational qualification in IT-related courses

Minimum of two years in college or finished Diploma/Certificate course

Job description

Helpdesk Technician (Multilingual – German Speaking)

Location: Pasay

Posted: 6/8/2026

Job ID: 64016

Job Category: Helpdesk Technician

Position Type: Full Time

Remaining Positions: 1

Job Details

• Provide professional end‑user support via telephone, email or web submits.
• Provide restorative or maintenance actions to resolve end‑user problems.
• Respond to end‑user problems based on standard procedures.
• Track incidents and calls, including entering data into the database timely and accurately.
• Ticket Dispatcher – responsible for distributing tickets in the queue and monitoring ageing tickets.
• Process P1/P2 tickets – issues that require immediate assistance.

Job Requirements

• Bachelor's degree or vocational qualification in IT‑related courses is a plus.
• Minimum of two (2) years completed in college or a finished Diploma/Certificate course.
• Required skills:
  • Basic hardware knowledge
  • Basic software knowledge
  • Basic networking
• Average written and spoken communication skills in one or more languages, including but not limited to English and German.
• Able and willing to take several calls a day when necessary.
• Familiarity with and good working knowledge of PC hardware and software troubleshooting.
• Prior experience supporting Software Applications (e.g., Outlook) is a plus.
• Prior BPO experience in Technical Support is a plus.
• Shift flexibility and schedule adherence are required for the position.

Pay Range: Based on Experience