Italian Service Desk Support

J-K Network Services; Cebu City; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Healthcare Insurance (HMO)

Sick Leave

Vacation Leave

Life Insurance Coverage

Night Differential Pay

Retirement Plan

13th Month Pay

Government-mandated benefits

Other allowances

Additional benefits to be discussed

Job summary

A leading contact center in Cebu City is seeking an Italian Service Desk Support professional. The role involves translating documents and communications, providing interpretation support, and assisting with coaching for bilingual employees. Fluency in Italian and English is required, along with basic computer skills. The position is onsite with shifting schedules, offering competitive benefits including healthcare and a retirement plan.

Qualifications

• Customer service or support experience is an advantage.
• Amenable to shifting schedules.
• Willing to work onsite in Cebu City.
• Amenable to shifting schedules
• Basic computer skills (MS Word, Excel, PowerPoint)
• Willing to work onsite in Cebu City

Responsibilities

• Translate documents and communications from English to Italian.
• Provide interpretation support during meetings.
• Assist in coaching or language training.
• Investigate, gather, and become familiar with business, technical, and tool-related terminology
• Use and help improve translation tools to increase productivity
• Be open to cross-training in project management, support, or technical tools (SAP, Oracle, SFDC, Service Desk, etc.)
• Work in a service desk environment requiring written and verbal communication in Italian
• Perform other related tasks as assigned

Skills

Fluent in Italian and English

Basic computer skills (MS Word, Excel, PowerPoint)

Customer service or support experience

MS Word

Excel

PowerPoint

Education

Bachelor’s degree or equivalent qualifications

Undergraduate

Vocational

High school diploma

Tools

Translation tools

SAP

Oracle

SFDC

Service Desk

Job description

Company Profile: One of the largest and most well-known contact centers in the Philippines, specializing in IT, Consulting, and Operations support for global clients.

Job Details

• Position: Italian Service Desk Support
• Industry: IT / BPO Company
• Work Location: Cebu City
• Salary: Negotiable
• Work Schedule: Shifting Schedule
• Work Setup: Onsite

Benefits

• Healthcare Insurance (HMO)
• Sick Leave
• Vacation LeaveLife Insurance Coverage
• Night Differential Pay
• Retirement Plan
• 13th Month Pay
• Government-mandated benefits
• Other allowances
• Additional benefits to be discussed during the job offer

Job Requirements

• Fluent in Italian and English (spoken and written)
• Open to Bachelor’s degree holders, undergraduates, vocational, or high school graduates
• Customer service or support experience is an advantage
• Amenable to shifting schedules
• Basic computer skills (MS Word, Excel, PowerPoint)
• Willing to work onsite in Cebu City

Job Responsibilities

• Translate documents and communications from English to Italian, including requirements, designs, emails, tickets, and error information
• Provide interpretation support during meetings or conferences with clients, vendors, and internal teams
• Assist in coaching or language training to help bilingual employees improve language proficiency
• Investigate, gather, and become familiar with business, technical, and tool-related terminology
• Use and help improve translation tools to increase productivity
• Be open to cross-training in project management, support, or technical tools (SAP, Oracle, SFDC, Service Desk, etc.)
• Work in a service desk environment requiring written and verbal communication in Italian
• Perform other related tasks as assigned

Recruitment Process

• Resume Screening
• HR Interview
• Online Assessment
• Italian Language Assessment
• Project Manager’s Interview
• Final Interview
• Job Offer