Multilingual Helpdesk Technician Specialist (Italian)

Stefanini Philippines, Inc.; Pasay; On-site; PHP 246,000 - 357,000; Full time

Job summary

Stefanini Philippines, Inc. is seeking an IT helpdesk specialist to provide end-user support in English and Italian. You will handle calls, emails, and web-based inquiries, performing basic hardware, software, and networking troubleshooting.

Initial 1–2 months of onsite training in Pasay, followed by temporary work-from-home setup until further notice. Strong communication skills and a customer-first approach are essential for success.

Qualifications

• Bachelor’s degree or IT-related diploma is a plus.
• At least two years of college completed or a Diploma/Certificate.
• Basic hardware, software and networking knowledge.
• Effective written and spoken English and Italian language skills.
• Willing to handle several calls daily and troubleshoot PC hardware/software.

Responsibilities

• Provide end-user support via telephone, email, or web.
• Perform restorative or maintenance actions to resolve end-user problems.
• Resolve account-specific technical, customer, end-user issues.
• Respond to end-user problems based on standard procedures.
• Correctly track incidents and calls, including entering data into the database timely and accurately.

Skills

End-user support

Hardware knowledge

Software knowledge

Networking

Communication skills

Language skills

Call handling

PC troubleshooting

Education

Bachelor's degree

Diploma/Certificate in IT

Tools

Outlook

Job description

About the role

Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and Italian.

Key responsibilities

• Provide restorative or maintenance actions to resolve end-user problems
• Resolve account specific technical, customer, end-user issues
• Respond to end-user problems based on standard procedures
• Correctly track incidents and calls, including entering data into the database timely and accurately

Key requirements

• Bachelor's degree or vocational in IT-related courses is a plus
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course
• Basic hardware knowledge
• Basic software knowledge
• Basic networking
• Average written and spoken communication skills in one or more languages including but not limited to English and Italian
• Able and willing to take several calls a day when necessary
• Familiarity and good working knowledge in PC hardware and software troubleshooting
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus
• Prior BPO experience in Technical Support is a plus

Work setup: 1–2 months of onsite training in Pasay, Philippines, followed by a temporary work-from-home setup until further notice.