German-Speaking Helpdesk Technician | Multilingual Support

Stefanini, Inc; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

Stefanini, Inc is seeking a Helpdesk Technician (Multilingual – German Speaking) to provide professional end-user support through various channels. Candidates should have a Bachelor's degree or vocational qualification in IT-related courses, with strong communication skills in English and German.

The role involves tracking incidents, processing tickets, and providing troubleshooting assistance. Familiarity with PC hardware and software is essential, along with prior experience in Technical Support. The position is full-time based in Pasay, Metro Manila.

Qualifications

• Bachelor's degree or vocational qualification in IT-related courses is a plus.
• Minimum of two years completed in college or a finished Diploma/Certificate course.
• Average written and spoken communication skills in one or more languages, including English and German.

Responsibilities

• Provide professional end-user support via telephone, email, or web submits.
• Track incidents and calls, including timely data entry into the database.
• Process P1/P2 tickets requiring immediate assistance.

Skills

Basic hardware knowledge

Basic software knowledge

Basic networking

Communication skills in English and German

Education

Bachelor's degree or vocational qualification in IT-related courses

Minimum of two years in college or finished Diploma/Certificate course

Job description

Stefanini, Inc is seeking a Helpdesk Technician (Multilingual – German Speaking) to provide professional end-user support through various channels. Candidates should have a Bachelor's degree or vocational qualification in IT-related courses, with strong communication skills in English and German.

The role involves tracking incidents, processing tickets, and providing troubleshooting assistance. Familiarity with PC hardware and software is essential, along with prior experience in Technical Support. The position is full-time based in Pasay, Metro Manila.