Remote Medical Virtual Assistant - Scheduling & Support

WRS Health; Philippines; Remote; PHP 608,000 - 1,217,000; Full time

Job summary

WRS Health is seeking a Remote Virtual Assistant Representative to provide administrative and front-desk support for medical practices. You will manage calls, schedule appointments, verify insurance, and maintain patient records in an EMR system.

Ideal candidates have healthcare or call center experience, strong English and Spanish communication, and high attention to detail. Remote work with US business hours is offered, with a focus on confidentiality and HIPAA compliance.

Qualifications

• Associate's or bachelor's degree in any related field.
• Healthcare, medical office, customer service, or call center experience preferred.
• Experience with EMR/EHR systems is an advantage.
• Proficient in English and Spanish (verbal and written).

Responsibilities

• Manage inbound and outbound patient calls in a professional and courteous manner.
• Schedule, confirm, reschedule, and cancel patient appointments as needed.
• Verify patient insurance eligibility, benefits, and coverage details.
• Process and follow up on prior authorization requests with insurance carriers.
• Enter and maintain accurate patient information within the EMR system.
• Assist with patient collections, including discussing balances and processing payments when applicable.
• Respond to patient inquiries and provide timely support regarding appointments, billing, and general practice information.
• Maintain confidentiality and HIPAA compliance.
• Document patient interactions and update records accurately and promptly.
• Coordinate with healthcare providers and practice staff to ensure seamless patient care and workflow.
• Meet productivity, quality, and customer service standards established by the company and client practices.
• Perform administrative and other clerical tasks as instructed by Supervisor.

Skills

Bilingual English/Spanish

Customer service

Medical office support

Remote work

Attention to detail

Education

Associate's or Bachelor's degree

Tools

EMR/EHR systems

Job description

WRS Health is seeking a Remote Virtual Assistant Representative to provide administrative and front-desk support for medical practices. You will manage calls, schedule appointments, verify insurance, and maintain patient records in an EMR system.

Ideal candidates have healthcare or call center experience, strong English and Spanish communication, and high attention to detail. Remote work with US business hours is offered, with a focus on confidentiality and HIPAA compliance.