Remote Medical Receptionist — EMR Scheduling & Care (WFH)

BruntWork; Metro Manila; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a dedicated Medical Receptionist to connect patients with healthcare providers, manage complex scheduling, and handle multi-channel communications. No prior medical experience is required as training is provided.

The role offers remote, permanent work from home with EST-friendly hours and a supportive team. You will work with EMR systems and multiple scheduling tools while maintaining patient confidentiality and empathy.

Qualifications

• Strong verbal and written communication for sensitive patient interactions.
• High comfort with phone-based customer service and confidential conversations.
• Experience in customer service, retail, or general administrative assistance.
• Familiarity with medical terminology and healthcare settings.
• Hands-on experience using EMR systems or medical scheduling software.

Responsibilities

• Book and schedule patient appointments for specialized doctors via professional calls.
• Research patient accounts prior to outbound calls for personalized service.
• Navigate EMR systems to securely manage patient information.
• Operate multiple software systems to track appointment queues and scheduling.
• Handle high-volume calls with professionalism and empathy.
• Maintain accurate scheduling records and patient files across data platforms.
• Collaborate with on-site staff to optimize availability and patient flow.

Skills

Verbal communication

Written communication

Customer service

Professional empathy

Tools

EMR systems

Scheduling software

CRM/call software

Job description

BruntWork is seeking a dedicated Medical Receptionist to connect patients with healthcare providers, manage complex scheduling, and handle multi-channel communications. No prior medical experience is required as training is provided.

The role offers remote, permanent work from home with EST-friendly hours and a supportive team. You will work with EMR systems and multiple scheduling tools while maintaining patient confidentiality and empathy.