Remote Medical Assistant & Scheduling Coordinator

GoLean Health; Iloilo City; On-site; PHP 898,811,000 - 1,078,573,000; Full time

Job summary

GoLean Health is seeking a Remote Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. The role emphasizes patient calls, scheduling, front-desk tasks, and remote coordination.

Responsibilities include managing appointments in eClinicalWorks, handling insurance verification and prior authorizations, and collaborating with physicians and staff. Strong English communication and reliability are essential for success in this remote role.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Experience performing both medical receptionist/front-desk and Medical Assistant‑related administrative responsibilities
• Hands-on eClinicalWorks (eCW) experience is required
• Strong experience with patient scheduling and appointment coordination
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic‑result workflows
• Excellent spoken and written English communication skills
• Strong attention to detail, organization, follow‑through, and documentation skills
• Comfortable communicating directly with patients, providers, and clinic staff
• Ability to work independently while maintaining consistent communication with the onsite team
• Saturday availability may occasionally be required depending on patient volume and scheduling needs.

Responsibilities

• 1. Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.
• 2. Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).
• 3. Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.
• 4. Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.
• 5. Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols.
• 6. Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed.
• 7. Verify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record.
• 8. Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned.
• 9. Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.
• 10. Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.
• 11. Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion.
• 12. Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other team members.

Skills

English communication

Medical scheduling

Remote work

Front-desk support

Tools

eClinicalWorks (eCW)

net2phone

Clinic email/text platforms

Secure VPN

Job description

GoLean Health is seeking a Remote Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. The role emphasizes patient calls, scheduling, front-desk tasks, and remote coordination.

Responsibilities include managing appointments in eClinicalWorks, handling insurance verification and prior authorizations, and collaborating with physicians and staff. Strong English communication and reliability are essential for success in this remote role.