Remote Medical Virtual Assistant — Refills & Scheduling

GoLean Health; Manila; On-site; PHP 419,000 - 597,000; Part time

Job summary

GoLean Health is seeking a Medical Virtual Assistant to support a U.S.-based endocrinology practice. The role focuses on prior authorizations, prescription refill coordination, scheduling, and patient communications in a remote, part-time capacity.

Responsibilities include handling messages, managing appointments, and assisting with basic claims follow-up. A proven track record in medical administration and HIPAA-compliant practices is preferred.

Qualifications

• At least 1 year in medical virtual assistance or similar role.
• Experience supporting a U.S.-based medical practice.
• Familiarity with prior authorizations and refill processing.
• Ability to manage multiple queues and follow-ups with accuracy.
• Strong written and verbal English communication.
• Proven documentation and confidentiality practices.

Responsibilities

• Support prior authorizations by gathering patient and insurance details and submitting requests.
• Coordinate prescription refill requests and route for provider approval.
• Schedule, reschedule, and confirm patient appointments and follow-ups.
• Handle messages and calls, route to the appropriate clinic team, and document actions.
• Assist with claims follow-up, basic appeals, and payer communications.
• Maintain accurate documentation of patient, provider, and insurer interactions.

Skills

US healthcare exp

English communication

Organization

Time management

Customer service

Telephone handling

EHR navigation

Tools

eClinicalWorks

EHR systems

Job description

GoLean Health is seeking a Medical Virtual Assistant to support a U.S.-based endocrinology practice. The role focuses on prior authorizations, prescription refill coordination, scheduling, and patient communications in a remote, part-time capacity.

Responsibilities include handling messages, managing appointments, and assisting with basic claims follow-up. A proven track record in medical administration and HIPAA-compliant practices is preferred.