Remote Medical Assistant: Insurance Verification & FMLA Support

Go Lean Health; Cebu City; Remote; PHP 433,000 - 519,000; Full time

Job summary

Go Lean Health is hiring a Remote Virtual Medical Assistant to support a neurology facility with insurance verification, disability and FMLA documentation, and medical records requests.

You will handle patient communications, maintain HIPAA-compliant records, and update the EHR with accurate encounters and notes. Strong organizational and remote-work skills are essential for success in this role.

Qualifications

• Experience verifying insurance eligibility and benefits.
• Familiarity with disability requests, ADA accommodation requests, FMLA forms, or medical records processing.
• Knowledge of HIPAA, patient confidentiality, and secure handling of medical information.
• Strong written and spoken English communication skills.
• Ability to work independently while following established procedures.

Responsibilities

• Verify patient insurance eligibility, coverage, benefits, and financial responsibility.
• Receive and organize disability-related and ADA accommodation requests.
• Receive, review, and organize FMLA forms and supporting documents.
• Receive and review medical records requests and patient authorizations.
• Answer incoming calls and respond to patient questions within the scope of the role.
• Create and update office, telephone, and administrative encounters.
• Monitor assigned work queues, messages, forms, and follow-up lists.

Skills

Insurance verification

HIPAA compliance

EHR systems

Customer service

Phone communication

Attention to detail

Remote work

Tools

EHR software

Job description

Go Lean Health is hiring a Remote Virtual Medical Assistant to support a neurology facility with insurance verification, disability and FMLA documentation, and medical records requests.

You will handle patient communications, maintain HIPAA-compliant records, and update the EHR with accurate encounters and notes. Strong organizational and remote-work skills are essential for success in this role.