Remote Medical Admin: Insurance, FMLA & Disability Support

GoLean Health; Pasig; Remote; PHP 430,000 - 516,000; Full time

Job summary

GoLean Health is seeking a Virtual Medical Assistant to support a neurology facility with insurance verification, disability documentation, and FMLA processing from a remote location. You will handle medical records requests, patient communications, and basic administrative duties.

The role emphasizes organization, privacy, and accurate data entry within electronic health records. Prior healthcare support experience and strong English communication are essential, with reliable internet and a

Qualifications

• Previous experience in Virtual Medical Assistant/Medical Admin roles on healthcare support.
• Experience verifying insurance eligibility and benefits.
• Familiarity with disability requests, ADA accommodation requests, FMLA forms, or medical records processing.
• Experience using an electronic health record system.

Responsibilities

• Verify patient insurance eligibility, coverage, benefits, and financial responsibility.
• Contact insurance companies to clarify incomplete or conflicting information.
• Document verification results accurately in the patient’s electronic health record.
• Receive and organize disability-related and ADA accommodation requests.
• Collect required documents and route requests to the provider or team.
• Track pending requests and follow up to support timely completion.
• Receive, review, and organize FMLA forms and supporting documents.
• Upload forms to the patient record and route to the provider for completion.
• Track deadlines and securely return completed forms.
• Receive and review medical records requests and patient authorizations.
• Retrieve and organize requested records per procedures.
• Securely release records and document actions taken.
• Answer calls and respond to patient questions; document messages.
• Create telephone or office encounters; route clinical concerns to care team.
• Create and update encounters in EHR; upload supporting documents.
• Assign messages and tasks to the appropriate provider.
• Monitor work queues, messages, forms, and follow-up lists.
• Assist with scheduling, data entry, and documentation tasks.

Skills

Insurance verification

EHR/EMR experience

HIPAA compliance

English communication

Remote work ability

Attention to detail

Multitasking

Telephone communication

Tools

EMR system

Telephone system

Job description

GoLean Health is seeking a Virtual Medical Assistant to support a neurology facility with insurance verification, disability documentation, and FMLA processing from a remote location. You will handle medical records requests, patient communications, and basic administrative duties.

The role emphasizes organization, privacy, and accurate data entry within electronic health records. Prior healthcare support experience and strong English communication are essential, with reliable internet and a