Remote Medical Assistant: Insurance Verification & FMLA

GoLean Health; Cavite City; Remote; PHP 430,000 - 516,000; Full time

Job summary

GoLean Health is seeking a Virtual Medical Assistant to support a remote neurology facility with insurance verification, disability documentation, and FMLA processing, while handling medical records requests and patient communications.

The role requires strong organization, attention to privacy, and experience with electronic health records, with duties spanning administrative tasks, message routing, and secure data handling. This position is remote and paid hourly.

Qualifications

• Previous Virtual Medical Assistant or healthcare support experience.
• Experience verifying insurance eligibility and benefits.
• Familiarity with disability, ADA, FMLA forms, or medical records processing.
• Experience using an electronic health record system.
• Strong telephone communication and patient service skills.
• Attention to detail and ability to manage multiple requests.
• Knowledge of HIPAA and patient confidentiality.
• Strong written and spoken English communication skills.

Responsibilities

• Verify patient insurance eligibility, coverage, benefits, and financial responsibility.
• Contact insurance companies to clarify incomplete or conflicting information.
• Document verification results in the patient’s electronic health record.
• Receive and organize disability-related and ADA accommodation requests.
• Collect required documents and route requests to the provider or team.
• Track pending requests and follow up to support timely completion.
• Receive, review, and organize FMLA forms and supporting documents.
• Upload forms to the patient record and route for clinical completion.
• Track deadlines and securely return completed forms to recipients.
• Receive and review medical records requests and patient authorizations.
• Retrieve and organize requested records according to procedures.
• Securely release records and document actions taken.
• Answer incoming calls and respond to patient questions, document messages.
• Create telephone or office encounters and route clinical concerns to the team.
• Create and update encounters in the EHR, upload forms and supporting documents.
• Assign messages and tasks to the appropriate provider or department.
• Monitor queues, messages, forms, and follow-up lists.
• Assist with scheduling, data entry, and other admin tasks.
• Follow workflows and escalate when clinical review is needed.

Skills

Insurance verification

Disability documentation

FMLA documentation

Medical records requests

Electronic health records

Patient communication

HIPAA compliance

English communication

Tools

Electronic Health Record (EHR) System

Job description

GoLean Health is seeking a Virtual Medical Assistant to support a remote neurology facility with insurance verification, disability documentation, and FMLA processing, while handling medical records requests and patient communications.

The role requires strong organization, attention to privacy, and experience with electronic health records, with duties spanning administrative tasks, message routing, and secure data handling. This position is remote and paid hourly.