Remote Medical Admin & Scheduling Specialist

GoLean Health; Makati; Hybrid; PHP 433,000 - 519,000; Full time

Job summary

GoLean Health seeks an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice in a hybrid capacity. You will focus on patient calls, scheduling, appointment coordination, and front-desk tasks, with potential growth into broader medical assistant duties.

You will interact with patients and providers, use eClinicalWorks (eCW), and help maintain smooth clinic operations across scheduling and administrative workflows.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Experience performing both medical receptionist/front-desk and Medical Assistant–related administrative responsibilities.
• Hands-on eClinicalWorks (eCW) experience is required.
• Strong experience with patient scheduling and appointment coordination.
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows.
• Excellent spoken and written English communication skills.
• Strong attention to detail, organization, follow-through, and documentation skills.
• Comfortable communicating directly with patients, providers, and clinic staff.
• Ability to work independently while maintaining consistent communication with the onsite team.
• Thursday or Friday availability may occasionally be required depending on patient volume and scheduling needs.

Responsibilities

• Manage inbound and outbound patient calls, respond to inquiries, and follow up on appointment requests and prospective patient leads.
• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).
• Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.
• Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.
• Assist with new prescription requests, medication refill requests, and related documentation according to clinic protocols.
• Track laboratory, pathology, and diagnostic results and communicate or route information to providers and patients as directed.
• Verify patient insurance coverage and document relevant benefits and coverage information in the patient record.
• Process and follow up on prior authorization requests for procedures, medications, visits, and other services.
• Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.
• Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.

Skills

Patient scheduling

Front-desk support

eClinicalWorks (eCW)

English communication

Insurance verification

Prior authorization

Remote work

Team coordination

Tools

eClinicalWorks (eCW)

net2phone

VPN/secure platforms

Job description

GoLean Health seeks an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice in a hybrid capacity. You will focus on patient calls, scheduling, appointment coordination, and front-desk tasks, with potential growth into broader medical assistant duties.

You will interact with patients and providers, use eClinicalWorks (eCW), and help maintain smooth clinic operations across scheduling and administrative workflows.