Remote Medical Admin & Patient Care Coordinator

School Of Virtual Assistance (SOVA); Philippines; On-site; PHP 335,000 - 603,000; Full time

Job summary

School Of Virtual Assistance (SOVA) in the Philippines seeks a Medical Administrative Assistant and Patient Care Coordinator to support an Australian surgeon across clinics and hospitals. The role is full-time, work from home, with Australian business hours, requiring clear English communication and strong organisational skills.

You will handle patient calls and emails, schedule consultations and procedures, coordinate appointments, prepare letters and reports, maintain accurate records, monitor

Qualifications

• Excellent spoken and written English.
• Warm, reassuring communication style.
• Strong attention to detail and organisation.
• Excellent punctuality and reliability.
• Ability to work from home with minimal supervision.
• Knowledge of medical terminology.
• Own laptop, stable internet, headset and quiet workspace.

Responsibilities

• Speak with patients by phone and email.
• Schedule consultations, procedures, and follow-ups.
• Coordinate clinic and hospital appointments.
• Prepare patient letters, reports, and administrative documents.
• Maintain accurate patient records.
• Monitor calls, emails, and outstanding tasks.
• Escalate urgent or clinical concerns properly.
• Follow attendance requirements, workflows, privacy rules and KPIs.

Education

Healthcare administration background

Job description

School Of Virtual Assistance (SOVA) in the Philippines seeks a Medical Administrative Assistant and Patient Care Coordinator to support an Australian surgeon across clinics and hospitals. The role is full-time, work from home, with Australian business hours, requiring clear English communication and strong organisational skills.

You will handle patient calls and emails, schedule consultations and procedures, coordinate appointments, prepare letters and reports, maintain accurate records, monitor