Remote Medical Admin: Insurance, FMLA & Disability Support

GoLean Health; Cebu City; Remote; PHP 431,000 - 517,000; Full time

Job summary

GoLean Health is seeking a Virtual Medical Assistant to support a Neurology Facility with insurance verification, disability-related documentation, and medical records requests. The role involves patient communication, electronic health record support, and general administrative duties, all delivered remotely.

The ideal candidate will have experience in healthcare support, familiarity with EHR systems, and strong English communication skills, with attention to HIPAA compliance and data privacy.

Qualifications

• Previous healthcare support experience (virtual/remote preferred).
• Experience verifying insurance eligibility and benefits.
• Familiarity with disability and ADA accommodation requests.
• Experience with FMLA forms and medical records processing.
• Experience using an electronic health record system.
• Strong telephone communication and patient service skills.
• Ability to document encounters accurately.
• Attention to detail and multi-request management.
• Knowledge of HIPAA and patient confidentiality.
• Strong English communication skills.

Responsibilities

• Verify patient insurance eligibility, coverage, benefits, and financial responsibility.
• Contact insurance companies to resolve incomplete or conflicting information.
• Document verification results in the patient’s EHR.
• Receive and organize disability-related and ADA accommodation requests.
• Collect required documents and route to the provider or team member.
• Track pending requests and support timely completion.
• Receive, review, and organize FMLA forms and supporting documents.
• Upload forms to the patient record and route to the provider for completion.
• Track deadlines and securely return completed forms.
• Receive and review medical records requests and patient authorizations.
• Retrieve and organize requested records according to procedures.
• Securely release records and document actions.
• Answer calls and respond to patient questions; document messages.
• Create telephone or office encounters and route concerns to care team.
• Create and update EHR encounters and upload documents.
• Assign messages and tasks to the provider or department.
• Monitor work queues, messages, and follow-up lists.
• Assist with scheduling, data entry, and document preparation.
• Follow established workflows and escalate when needed.

Skills

Insurance Verification

Disability Documentation

FMLA Documentation

Medical Records

EHR systems

Patient Communication

HIPAA Knowledge

English Communication

Tools

EHR Software

Job description

GoLean Health is seeking a Virtual Medical Assistant to support a Neurology Facility with insurance verification, disability-related documentation, and medical records requests. The role involves patient communication, electronic health record support, and general administrative duties, all delivered remotely.

The ideal candidate will have experience in healthcare support, familiarity with EHR systems, and strong English communication skills, with attention to HIPAA compliance and data privacy.