Remote Luxury Travel Operations Coordinator

Assist World; Philippines; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

NO TRACKER. NO PROBLEM

Job summary

Assist World is seeking an exceptionally organized Luxury Travel Operations Coordinator to support our growing luxury travel advisory business. This role focuses on the operational side of client travel, coordinating from airport transfers to hotel communications and confirmations.

You will work closely with the lead travel advisor, handling logistics, supplier communications, and client preferences to ensure all details are executed flawlessly.

Qualifications

• Exceptional attention to detail; accuracy is essential.
• Excellent written English with strong grammar and professional communication.
• Strong organizational skills to manage many trips and requests simultaneously.
• Proactive mindset: follow up without being asked and close the loop on outstanding requests.

Responsibilities

• Manage and respond to client and supplier emails related to active trips.
• Arrange airport transfers, hotel transfers, and other transportation with hotels, destination partners, and transportation companies.
• Send VIP, pre-arrival, and preference emails to hotels before client stays.
• Communicate important client preferences including room requests, bedding, children’s ages, celebrations, dietary needs, arrival times, housekeeping preferences, and other relevant details.
• Confirm hotel amenities, preferred partner benefits, credits, upgrades, and other booking inclusions when needed.
• Follow up with hotels and suppliers to make sure requests have been received and confirmed.
• Track outstanding requests, confirmations, deadlines, payments, cancellation dates, and other important trip details.
• Assist with restaurant, spa, activity, and concierge requests when appropriate, primarily by coordinating with hotel concierge teams and destination partners.
• Review confirmations and supplier communications for accuracy and flag discrepancies.
• Help prepare and organize client-facing trip information and confirmations.
• Maintain accurate client preferences and trip information in internal systems.
• Monitor active trips and proactively identify missing information or unresolved logistics.
• Escalate important client issues, pricing decisions, itinerary changes, or situations requiring advisor judgment.
• Support the advisor with additional travel operations and administrative projects as the business grows.
• Exceptional attention to detail. Small mistakes can create large problems in travel, so accuracy is essential.

Skills

Attention to detail

Excellent written English

Organizational skills

Remote work

Job description

Assist World is seeking an exceptionally organized Luxury Travel Operations Coordinator to support our growing luxury travel advisory business. This role focuses on the operational side of client travel, coordinating from airport transfers to hotel communications and confirmations.

You will work closely with the lead travel advisor, handling logistics, supplier communications, and client preferences to ensure all details are executed flawlessly.