Travel Concierge & Operations Specialist

Pavago; Mexico; Hybrid; PHP 3,743,000 - 5,614,000; Full time

Job summary

Pavago is seeking a Travel Concierge & Operations Specialist to support high-level travel coordination and real-time operations. This remote, EST-based role is full-time and focuses on delivering seamless, white-glove service for luxury travel clients.

The position emphasizes fast-paced execution, meticulous attention to detail, and ownership of complex travel logistics across flights, transportation, hotels, and VIP requests.

Qualifications

• Experience in travel coordination
• Experience in operations or logistics
• Experience in concierge or client services
• Background in luxury hospitality or high-touch environments

Responsibilities

• Oversee end-to-end travel operations including flights, ground transport, hotels, and VIP requests.
• Manage real-time client requests and last-minute changes with minimal disruption to experience.
• Deliver premium, white-glove client experience in every interaction and proactively anticipate needs.
• Coordinate with vendors, operators, hotels, and internal teams to ensure flawless execution.
• Resolve operational issues quickly while maintaining high service standards and accuracy.

Skills

Travel coordination

Operations/logistics

Concierge or client services

Luxury hospitality

High-touch / white-glove service

English communication

Job description

Travel Concierge & Operations Specialist (Remote)

Luxury Travel | Aviation Operations | White-Glove Client Experience

Location: Remote
Working Hours: EST
Position Type: Full-Time

About the Role

We’re hiring for our client, a fast-paced luxury travel and aviation company, seeking a Travel Concierge & Operations Specialist to support high-level travel coordination and real-time operations.

This is a high-speed, execution-heavy role — not routine administrative work.

You’ll coordinate complex travel logistics, manage live operational requests, and deliver a seamless white-glove client experience across every interaction.

This role is ideal for someone who:

• Thinks quickly under pressure
• Stays highly organized in fast-moving environments
• Handles last-minute changes calmly and confidently
• Takes ownership and executes with precision

If you thrive in high-touch client service and operational coordination, this opportunity could be a strong fit.

What You’ll Own

End-to-End Travel Operations

• Coordinate complete travel logistics including:
  • Flights
  • Ground transportation
  • Hotels and accommodations
  • VIP and special requests
• Ensure every detail is executed accurately and efficiently
• Track schedules, bookings, and client requirements in real time
• Maintain flawless operational execution with minimal oversight

Real-Time Request Management

• Handle live requests from clients, passengers, and internal teams
• Manage last-minute changes without disrupting the client experience
• Prioritize multiple urgent requests simultaneously
• Maintain composure and accuracy in fast-moving situations

White-Glove Client Experience

• Deliver premium, high-touch service in every interaction
• Anticipate client needs proactively
• Coordinate luxury services including:
  • Catering
  • Luxury hotels
  • Executive transportation
• Maintain polished, professional, and confident communication

Vendor & Stakeholder Coordination

• Liaise with operators, vendors, hotels, and internal teams
• Ensure all partners maintain white-glove service standards
• Keep communication structured, proactive, and organized across all parties

Problem Solving & Execution Excellence

• Resolve operational issues quickly without compromising service quality
• Identify risks before they become larger problems
• Continuously improve workflows and operational efficiency
• Maintain accuracy while operating under pressure

What Success Looks Like

• Travel operations executed flawlessly with zero errors
• Clients receive seamless, premium service experiences
• Last-minute changes handled smoothly and professionally
• Communication remains proactive, polished, and organized
• No operational detail is missed

What Makes You a Strong Fit

• You are extremely detail-oriented and process-driven
• You stay calm under pressure in high-stakes situations
• You think quickly and solve problems proactivelyYou are highly organized and execution-focused
• Ful you take ownership and accountability seriously
• You are comfortable in constantly changing environments

Requirements (Must-Have)

Experience

Background in one or more of the following:

• Travel coordination
• Operations or logistics
• Concierge or client services
• Luxury hospitality
• High-touch or white-glove environments

Core Skills

• Ability to manage multiple real-time requests simultaneously
• Strong organizational and operational execution skills
• Excellent written and verbal English communication
• High attention to detail and accuracy
• Comfortable operating in fast-paced environments

Nice to Have

• Experience in:
  • Private aviation
  • Luxury travel
  • Hospitality or VIP services
• Concierge or premium client-service background
• Experience handling complex, time-sensitive logistics

What a Typical Day Looks Like

• Coordinate travel bookings and operational logistics
• Handle live client requests and schedule changes
• Communicate with vendors and internal teams
• Monitor schedules and ensure flawless execution
• Solve operational issues proactively
• Maintain premium service standards across every touchpoint

In short: you ensure every client experience feels effortless, premium, and perfectly executed.

Why This Role Stands Out

• High-impact role in luxury travel and aviation operations
• Fast-paced environment with constant variety
• Exposure to premium clients and complex travel coordination
• Opportunity to grow into:
  • Operations leadership
  • Client experience management
  • Travel or aviation operations

Interview Process

1. Initial Screening
2. HR Interview
3. Final Interview