Luxury Travel Concierge & Real-Time Ops Specialist

Pavago; Mexico; Hybrid; PHP 3,743,000 - 5,614,000; Full time

Job summary

Pavago is seeking a Travel Concierge & Operations Specialist to support high-level travel coordination and real-time operations. This remote, EST-based role is full-time and focuses on delivering seamless, white-glove service for luxury travel clients.

The position emphasizes fast-paced execution, meticulous attention to detail, and ownership of complex travel logistics across flights, transportation, hotels, and VIP requests.

Qualifications

• Experience in travel coordination
• Experience in operations or logistics
• Experience in concierge or client services
• Background in luxury hospitality or high-touch environments

Responsibilities

• Oversee end-to-end travel operations including flights, ground transport, hotels, and VIP requests.
• Manage real-time client requests and last-minute changes with minimal disruption to experience.
• Deliver premium, white-glove client experience in every interaction and proactively anticipate needs.
• Coordinate with vendors, operators, hotels, and internal teams to ensure flawless execution.
• Resolve operational issues quickly while maintaining high service standards and accuracy.

Skills

Travel coordination

Operations/logistics

Concierge or client services

Luxury hospitality

High-touch / white-glove service

English communication

Job description

Pavago is seeking a Travel Concierge & Operations Specialist to support high-level travel coordination and real-time operations. This remote, EST-based role is full-time and focuses on delivering seamless, white-glove service for luxury travel clients.

The position emphasizes fast-paced execution, meticulous attention to detail, and ownership of complex travel logistics across flights, transportation, hotels, and VIP requests.