Remote IT Help Desk Coordinator

Capital One National Association; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

A leading financial institution in Manila seeks a Service Desk Coordinator to provide technical support and application assistance to users. The role involves monitoring user issues through remote tools and ensuring effective problem resolution. Applicants should be High School graduates with at least one year of call center or relevant experience. Strong communication and analytical skills are essential. This position offers a hybrid work setup and requires candidates to be amenable to a shifting schedule.

Qualifications

• At least 1 year experience in a call center environment or any equivalent work experience.
• Excellent problem solving and judgment skills.
• 1+ year of remote help desk support experience preferred.

Responsibilities

• Provide technical support to users in an efficient and accurate manner.
• Provide application support through remote access tools to resolve internal end user issues.
• Interact with end users via soft phone or chat modules to resolve primarily software issues.

Skills

Communication skills

Problem-solving skills

Analytical skills

Technical support

Education

High School graduate

Job description

A leading financial institution in Manila seeks a Service Desk Coordinator to provide technical support and application assistance to users. The role involves monitoring user issues through remote tools and ensuring effective problem resolution. Applicants should be High School graduates with at least one year of call center or relevant experience. Strong communication and analytical skills are essential. This position offers a hybrid work setup and requires candidates to be amenable to a shifting schedule.