Hybrid IT Helpdesk Engineer - Secure Remote Support

Pluxee; Manila; Hybrid; PHP 350,000 - 480,000; Full time

Job summary

A global benefits provider is seeking an IT Helpdesk Engineer to provide technical support across their Manila office. This hybrid role involves troubleshooting hardware, software, and network issues while ensuring optimal service for end-users. The ideal candidate will manage VPN access, coordinate with third-party vendors, and document solutions to enhance IT service quality. Strong technical skills and a proactive approach to problem-solving are essential for success in this role.

Qualifications

• Experience providing first- and second-level technical support.
• Proficient in troubleshooting hardware devices, software, and networks.
• Ability to manage user access to various IT systems.

Responsibilities

• Provide comprehensive technical support for all end-user technologies.
• Install, configure, maintain, and troubleshoot network and printing devices.
• Coordinate with vendors for advanced technical support.

Skills

Technical support

Hardware troubleshooting

Software configuration

Network administration

Microsoft 365 applications

Job description

A global benefits provider is seeking an IT Helpdesk Engineer to provide technical support across their Manila office. This hybrid role involves troubleshooting hardware, software, and network issues while ensuring optimal service for end-users. The ideal candidate will manage VPN access, coordinate with third-party vendors, and document solutions to enhance IT service quality. Strong technical skills and a proactive approach to problem-solving are essential for success in this role.