Onsite Helpdesk Support Specialist

Dempsey Resource Management Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading recruitment agency in Metro Manila seeks a Technical Support Representative to provide first-level technical assistance to end-users. This entry-level role involves resolving hardware and software issues, managing support tickets, and ensuring effective communication with users. Ideal candidates have a relevant educational background and strong problem-solving skills. Join the team in Makati for an exciting opportunity to develop your career in customer service.

Qualifications

• Entry-level position; prior experience in customer service or technical support advantageous.
• Ability to provide first-level technical support via phone, email, or ticketing system.
• Strong communication skills to convey technical information effectively.

Responsibilities

• Provide first-level technical support to end-users.
• Assist users in resolving hardware and software-related issues.
• Create and manage support tickets in a timely manner.

Skills

Active listening

Attention to detail

Business awareness

Education

Vocational Diploma/Short Course Certificate

Bachelor's/College Degree

Job description

A leading recruitment agency in Metro Manila seeks a Technical Support Representative to provide first-level technical assistance to end-users. This entry-level role involves resolving hardware and software issues, managing support tickets, and ensuring effective communication with users. Ideal candidates have a relevant educational background and strong problem-solving skills. Join the team in Makati for an exciting opportunity to develop your career in customer service.