Technical Support Specialist

TeleEye Philippines Inc; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading technology services provider in Quezon City is seeking a Helpdesk professional to assist employees or clients with service-related issues. Responsibilities include responding to help requests, tracking issues, and resolving basic problems. Ideal candidates have a Bachelor's Degree in IT or related fields and strong communication skills. Fresh graduates are encouraged to apply. Competitive remuneration and a supportive work environment are offered.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or any relevant courses.
• Prior experience in a technical support or helpdesk role is an advantage.
• Good communication and problem-solving skills.
• Computer literate and willing to learn.
• Ability to stay calm under pressure.

Responsibilities

• Respond to help requests via phone, email, or in person.
• Record and track issues using a support system.
• Assist users in resolving basic problems.
• Escalate complex issues to the appropriate team.

Skills

Good communication skills

Problem-solving skills

Computer literacy

Education

Bachelor’s Degree in Information Technology or related field

Job description

A leading technology services provider in Quezon City is seeking a Helpdesk professional to assist employees or clients with service-related issues. Responsibilities include responding to help requests, tracking issues, and resolving basic problems. Ideal candidates have a Bachelor's Degree in IT or related fields and strong communication skills. Fresh graduates are encouraged to apply. Competitive remuneration and a supportive work environment are offered.