Remote HubSpot VA: Customer Support & Admin

Mintrix Business Advisory; Manila; Remote; PHP 335,000 - 603,000; Full time

Job summary

Mintrix Business Advisory in a Philippines-based remote setup seeks a Customer Support & Administration Virtual Assistant to support a growing Australian solar and battery business servicing residential and commercial customers. This role focuses on customer communication, incoming leads, CRM management (HubSpot), appointment administration, quote follow-ups and post-job administration.

You will work closely with the owners to keep information organized and escalate questions as needed.

Qualifications

• Strong and professional phone manner.
• Excellent customer service and communication.
• Strong attention to detail.
• Highly organised and able to manage multiple leads and follow-ups.
• Confident using CRM systems.
• Experience working with Australian customers.
• Ability to work independently and prioritise competing tasks.

Responsibilities

• Answer incoming calls and enquiries during business hours.
• Record and manage leads in HubSpot.
• Schedule appointments and jobs in Outlook.
• Follow up quotes and opportunities in HubSpot.
• Post-job administration and documentation in HubSpot and servers.
• Request Google reviews and assist with newsletters (1–2 times/quarter).
• Light commercial lead generation when capacity allows.

Tools

HubSpot

Outlook

Xero

Excel

Pylon

Job description

Mintrix Business Advisory in a Philippines-based remote setup seeks a Customer Support & Administration Virtual Assistant to support a growing Australian solar and battery business servicing residential and commercial customers. This role focuses on customer communication, incoming leads, CRM management (HubSpot), appointment administration, quote follow-ups and post-job administration.

You will work closely with the owners to keep information organized and escalate questions as needed.