Remote Home Services Booking & Support Specialist

Sagan World LLC.; Philippines; Remote; PHP 1,395,000 - 1,744,000; Part time

Job summary

Sagan World LLC is seeking a Customer Support and Booking Specialist to join our remote talent pool for home services. You will turn customer inquiries into booked service appointments, handle inbound calls, and follow up with leads while maintaining accurate CRM records.

You will work US business hours as an independent contractor, with opportunities across the globe and a focus on candidates located in the Philippines. This is a remote, contractor role in a growing global network.

Qualifications

• 2+ years of relevant professional customer service, sales or appointment-booking experience.
• Clear spoken and written English for US conversations.
• Experience handling busy phone workflows and following up with leads.
• Quiet workspace, reliable internet, and a suitable headset.
• Comfort with CRM tools, feedback and performance metrics.
• Availability to work US business hours as an independent contractor.

Responsibilities

• Handle inbound customer calls and outbound follow-ups for service inquiries and missed calls.
• Ask clear questions, explain next steps and book service appointments.
• Keep booking details and customer notes accurate in the CRM.
• Follow established scripts and booking processes while communicating naturally.
• Route specialist requests to the right team and track booking activity and follow-up tasks.

Skills

Customer service

Sales

Appointment booking

English proficiency

Phone support

CRM tools

Independent contractor

Tools

ServiceTitan

CRM software

Job description

Sagan World LLC is seeking a Customer Support and Booking Specialist to join our remote talent pool for home services. You will turn customer inquiries into booked service appointments, handle inbound calls, and follow up with leads while maintaining accurate CRM records.

You will work US business hours as an independent contractor, with opportunities across the globe and a focus on candidates located in the Philippines. This is a remote, contractor role in a growing global network.