Remote Customer Service Pro for US Clients

Sagan World LLC.; Philippines; On-site; PHP 561,000 - 1,402,000; Full time

Job summary

Sagan World LLC is assembling a pool of remote customer service professionals to support US-based companies. The role is an independent contractor position with a focus on inbound and outbound calls, scheduling, and CRM data upkeep for service-based clients.

Candidates should have at least 1 year in customer service, strong English, and familiarity with CRMs like Zendesk or HubSpot. Compensation is 800–2000 USD per month, depending on experience and location, with US business hours aligned and a

Qualifications

• 1+ years in customer service or call center roles.
• Able to handle a high volume of calls with clear communication.
• Fluent or strong spoken English with professional phone presence.
• Experience using CRM or service management tools.

Responsibilities

• Answer inbound calls and respond to customer inquiries via phone, email, and chat.
• Schedule appointments and coordinate service bookings.
• Log interactions and update customer records in the CRM.
• Follow up on open issues and provide timely resolutions.
• Escalate complex issues with empathy and professionalism.

Skills

Phone support

English proficiency

CRM software experience

Excel/Sheets

Remote home office

US hours

Empathy

Tools

ServiceTitan

HubSpot

Housecall Pro

Jobber

Zendesk

Job description

Sagan World LLC is assembling a pool of remote customer service professionals to support US-based companies. The role is an independent contractor position with a focus on inbound and outbound calls, scheduling, and CRM data upkeep for service-based clients.

Candidates should have at least 1 year in customer service, strong English, and familiarity with CRMs like Zendesk or HubSpot. Compensation is 800–2000 USD per month, depending on experience and location, with US business hours aligned and a