Remote Customer Support & Scheduling Specialist

Recruitify_HR; Taguig; On-site; PHP 279,000 - 446,400; Full time

Job summary

Recruitify_HR is hiring a remote Customer Service Specialist in Manila area. You will provide exceptional service via email and live chat, handle inquiries and complaints, and maintain accurate records of customer interactions.

Collaborate with teammates to improve service delivery, assist in scheduling appointments and follow-ups, and ensure a positive customer experience. A Bachelor's degree and strong English communication are preferred, with flexible hours in a remote setup.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 3-5 years of customer service experience.
• Strong English communication and problem-solving skills.
• Excellent scheduling and multitasking abilities.

Responsibilities

• Handle multiple tasks while maintaining professionalism.
• Provide exceptional customer service through channels.
• Respond to inquiries and complaints efficiently.
• Collaborate with team to improve service delivery.
• Maintain records of interactions and transactions.
• Assist in scheduling appointments and follow-ups.

Skills

Customer service

Scheduling

Problem-solving

English proficiency

Education

Bachelor's degree

Tools

CRM software

Job description

Recruitify_HR is hiring a remote Customer Service Specialist in Manila area. You will provide exceptional service via email and live chat, handle inquiries and complaints, and maintain accurate records of customer interactions.

Collaborate with teammates to improve service delivery, assist in scheduling appointments and follow-ups, and ensure a positive customer experience. A Bachelor's degree and strong English communication are preferred, with flexible hours in a remote setup.