Remote SaaS Tech Support for Hospitality

Magic; Taguig; On-site; PHP 211,677 - 423,355; Full time

Job summary

Magic is seeking a proactive Customer Support Specialist to provide technical support for its property management SaaS platform. Located in Taguig, Philippines, the role involves responding to customer inquiries through live chat, diagnosing technical issues, and maintaining records in CRM systems.

The ideal candidate will possess strong problem-solving skills, detail orientation, and native-level English proficiency. Candidates must be available to work full weekends and have a suitable work-from-home setup.

Qualifications

• Minimum 1 year of experience in technical support with live chat as a primary channel.
• Proven ability to adjust tone and communication style based on customer context.
• Experience supporting SaaS platforms or short-term rental tools is a plus.

Responsibilities

• Respond to customer inquiries through live chat with professionalism.
• Diagnose and resolve technical issues related to product features.
• Maintain detailed records of customer interactions in CRM systems.

Skills

Technical support experience

English proficiency (C2)

Problem-solving skills

Attention to detail

Communication skills

Job description

Magic is seeking a proactive Customer Support Specialist to provide technical support for its property management SaaS platform. Located in Taguig, Philippines, the role involves responding to customer inquiries through live chat, diagnosing technical issues, and maintaining records in CRM systems.

The ideal candidate will possess strong problem-solving skills, detail orientation, and native-level English proficiency. Candidates must be available to work full weekends and have a suitable work-from-home setup.