Remote Inside Sales & Customer Care Specialist

Outsourced Global Staff; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

Outsourced Global Staff is seeking a highly organized Customer Care Team Member to support the sales process from quote to delivery. You will track sales activity, prepare quotes, process orders, and communicate with customers and internal teams in a fast-paced environment.

The role emphasizes providing excellent service, handling multiple tasks, maintaining CRM data, and collaborating with dealers. Remote/home-based work with night shifts (9pm-6am Manila time) and background checks are part of

Qualifications

• 3+ years of inside sales or sales support experience.
• Experience using CRM systems.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to multitask in a fast-paced environment.
• High level of accuracy and attention to detail.
• Customer-first mindset with proactive problem solving.
• Able to work independently and with a team.
• Proficiency in Microsoft Office and 365.
• Bilingual English/French.

Responsibilities

• Provide day-to-day support to the sales team.
• Process project registrations and quotation requests accurately and in a timely manner.
• Maintain and update customer information in the CRM system.
• Process purchase orders and generate sales orders and invoices.
• Communicate with dealers regarding order status, ETAs, and deliveries.
• Monitor orders and proactively resolve issues.
• Collaborate with team members and provide backup support as needed.
• Assist with additional tasks and projects as assigned.

Skills

Inside sales

CRM usage

Communication skills

Time management

Attention to detail

Customer-oriented

Problem-solving

Independent & collaborative

MS Office & MS 365

Bilingual English/French

Tools

Microsoft Office 365

Job description

Outsourced Global Staff is seeking a highly organized Customer Care Team Member to support the sales process from quote to delivery. You will track sales activity, prepare quotes, process orders, and communicate with customers and internal teams in a fast-paced environment.

The role emphasizes providing excellent service, handling multiple tasks, maintaining CRM data, and collaborating with dealers. Remote/home-based work with night shifts (9pm-6am Manila time) and background checks are part of