Remote Helpdesk Support Specialist (6-Month Contract)

LevelUp; Philippines; On-site; PHP 469,000 - 670,000; Full time

Job summary

LevelUp is seeking a reliable Helpdesk Support Agent to join a fast-growing remote team for a 6-month fixed-term contract. You will be the first point of contact for internal clients, handling inquiries about core business applications and logging tickets through Slack, Zendesk, and other admin tools.

The role focuses on troubleshooting issues, managing access requests, and supporting Salesforce and NetSuite environments.

Qualifications

• Experience providing first-line support for business applications.
• Ability to troubleshoot user issues and manage access requests.
• Strong written communication and responsiveness.

Responsibilities

• Serve as first point of contact for internal teams' support requests.
• Troubleshoot issues and resolve tickets via Slack, Zendesk, and other internal tools.
• Manage access requests for core business applications.
• Support Salesforce and NetSuite environments.

Skills

Detail-oriented

Communication skills

Problem solving

Tools

Slack

Zendesk

Salesforce

NetSuite

Job description

LevelUp is seeking a reliable Helpdesk Support Agent to join a fast-growing remote team for a 6-month fixed-term contract. You will be the first point of contact for internal clients, handling inquiries about core business applications and logging tickets through Slack, Zendesk, and other admin tools.

The role focuses on troubleshooting issues, managing access requests, and supporting Salesforce and NetSuite environments.