Remote Customer Support Specialist for US Clients

Levelup; Manila; On-site; PHP 735,000 - 1,103,000; Full time

Benefits offered by this job

HMO + 13th month pay

Job summary

LevelUp in the Philippines is seeking a Customer Service Specialist to deliver outstanding support and achieve high customer satisfaction. You will be the primary contact for inquiries, issues, and feedback, working with leadership to improve processes in a fast-paced setting.

You will handle daily tasks proactively, assist in testing new features, and collaborate with cross-functional teams to ensure a seamless customer experience for US clients.

Qualifications

• Experience in a customer service, customer support, administration, personal assistant, or operations role.
• Excellent organization and attention to detail; able to multitask.
• Outstanding written and verbal English for US clients.
• Self-motivated and proactive in fast-paced settings.
• Familiarity with AI tools and learning new systems is desirable.

Responsibilities

• Deliver exceptional customer support via email, chat, and other channels; ensure professional, helpful interactions.
• Assist customers with inquiries, product guidance, and general support; escalate complex issues as needed.
• Collaborate with leadership on operational and administrative tasks to support daily operations.
• Conduct online research to support business initiatives and customer requests.
• Coordinate bookings, appointments, and other required activities.
• Maintain accurate customer records and internal systems.

Skills

Customer service

Communication

Problem solving

Time management

Independence

US client experience

Job description

LevelUp in the Philippines is seeking a Customer Service Specialist to deliver outstanding support and achieve high customer satisfaction. You will be the primary contact for inquiries, issues, and feedback, working with leadership to improve processes in a fast-paced setting.

You will handle daily tasks proactively, assist in testing new features, and collaborate with cross-functional teams to ensure a seamless customer experience for US clients.