Tier-1 Business Systems Specialist: Salesforce & NetSuite Admin

Embedded Shishya; Philippines; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO + 13th month pay

Equipment provided

Job summary

LevelUp is hiring a Tier-1 Business Systems Support Specialist to admin Salesforce and NetSuite, troubleshoot configuration, and manage user access. You’ll support sales and operations via Slack and Zendesk, collaborating with Product and Engineering to resolve high-level issues.

Remote role with a 40-hour week; strong English communication is essential, with a US Central Time alignment. Prior SaaS/ERP experience is preferred, and equipment is provided.

Qualifications

• Hands-on admin experience in Salesforce and NetSuite.
• 2-3 years of technical customer support.
• Strong understanding of CRM and ERP workflows.
• Ability to diagnose and resolve workflow issues.
• Excellent written and verbal English communication.

Responsibilities

• Admin-Level Systems Support within Salesforce and NetSuite.
• Manage user roles, permissions, and security controls.
• Provide rapid troubleshooting via Slack and Zendesk.
• Escalate complex bugs to Product/Engineering teams.
• Maintain clear workflows and update documentation.

Skills

Salesforce & NetSuite Admin Experience

Technical Customer Support

CRM & ERP Knowledge

Problem Solving

English Communication

Tools

Slack

Zendesk

SQL

BigQuery

Jira

Job description

LevelUp is hiring a Tier-1 Business Systems Support Specialist to admin Salesforce and NetSuite, troubleshoot configuration, and manage user access. You’ll support sales and operations via Slack and Zendesk, collaborating with Product and Engineering to resolve high-level issues.

Remote role with a 40-hour week; strong English communication is essential, with a US Central Time alignment. Prior SaaS/ERP experience is preferred, and equipment is provided.