Remote Helpdesk Specialist - Salesforce & NetSuite (6-Month)
LevelUp
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Benefits offered by this job
Job summary
LevelUp is seeking a reliable Helpdesk Support Agent for a 6-month fixed-term contract. You will provide first-line support for Salesforce and NetSuite, manage access requests, document interactions, and escalate issues to Product and Systems Engineering.
This fully remote role requires strong written English and adherence to US Central Time hours. With 2–3 years in live chat customer service, you will work with cross-functional teams, maintain ticket hygiene in Zendesk, and stay current on
Qualifications
- 2–3 years in live chat customer service or internal helpdesk.
- Hands-on Salesforce support and basic permission troubleshooting.
- NetSuite experience handling user issues and workflows.
- Experience with Zendesk or similar ticketing systems.
- Must be online during US Central Time (8:00 AM–5:00 PM CT).
Responsibilities
- Provide first-line application support for Salesforce and NetSuite.
- Manage user access requests and tickets via Slack, Zendesk, and admin tools.
- Document interactions and classify tickets for data accuracy.
- Investigate issues and escalate to Product, O2C, and Systems Engineering.
- Collaborate with Help Desk and cross-functional teams for timely resolution.
- Engage in training and knowledge sharing to stay updated.
- Assist with testing new processes and user onboarding.
Skills
Tools
Job description
LevelUp is seeking a reliable Helpdesk Support Agent for a 6-month fixed-term contract. You will provide first-line support for Salesforce and NetSuite, manage access requests, document interactions, and escalate issues to Product and Systems Engineering.
This fully remote role requires strong written English and adherence to US Central Time hours. With 2–3 years in live chat customer service, you will work with cross-functional teams, maintain ticket hygiene in Zendesk, and stay current on
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