Onsite IT Help Desk Technician – Fast-Paced Support

TaskUs; Las Piñas; On-site; PHP 240,000 - 360,000; Full time

Job summary

TaskUs is seeking a capable IT Help Desk professional to deliver quality technical support to end users in a fast-paced, onsite environment.

You will diagnose hardware, software, network issues and assist with system access, password resets, and basic IT topics while ensuring customer satisfaction and meeting service targets.

This role requires a minimum of 2 years of helpdesk experience, strong English communication, and the ability to work rotating shifts in a dynamic team.

Qualifications

• At least 2 years of Helpdesk and/or call center experience.
• Proficient in Microsoft domain environments, Windows OS, Mac OS, Google Suite, Basic Networking Fundamentals, Exchange Admin, and Microsoft Office.
• Proficient in Active Directory, working knowledge of general IT infrastructure, Networking, and VPN basics.
• Confident in English writing and oral communication skills to all audiences
• Extremely organized with strong problem solving and communication abilities
• Ability to work in a fast-paced environment with dynamic priority evolution
• Excellent customer service with a strong sense of urgency
• Willing to work on a rotational shifting schedule

Responsibilities

• Perform incident triage and escalate or resolve based upon incident scope.
• Diagnose and resolve hardware, software, operating system, application, connectivity, peripheral, and basic network issues affecting desktops and laptops.
• Document incidents accurately, perform troubleshooting within established procedures and SLOs, maintain ticket updates, and escalate issues that require higher-level technical support.
• Assist users with system access, password/account issues, software usage, device configuration, and common PC problems while providing clear instructions and confirming the issue is resolved before closure.
• Answer incoming support inquiries via various channels (chat, phone, email, etc.)
• Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Objective targets.
• Keep up to date with knowledge base articles and other technical-related documentation.

Skills

Helpdesk experience

Windows OS

Active Directory

Networking basics

English proficiency

Education

Bachelor's degree in Computer Science or related

Tools

Mac OS

Google Workspace

VPN basics

Exchange Admin

Ticketing system

Job description

TaskUs is seeking a capable IT Help Desk professional to deliver quality technical support to end users in a fast-paced, onsite environment.

You will diagnose hardware, software, network issues and assist with system access, password resets, and basic IT topics while ensuring customer satisfaction and meeting service targets.

This role requires a minimum of 2 years of helpdesk experience, strong English communication, and the ability to work rotating shifts in a dynamic team.