Customer Service Support Agent [2622-302609]

LevelUp; Philippines; On-site; PHP 400,000 - 650,000; Full time

Job summary

LevelUp is a specialized outsourcing agency seeking a Customer Success Specialist to support a high-volume client portfolio across client platforms. The role is a client-facing member of a collaborative "Success Squad" that proactively engages with customers to maximize platform value and understand evolving needs, guiding them toward achieving business objectives.

The role focuses on managing the commercial lifecycle, including partnership building, risk mitigation, renewals, and contract

Responsibilities

• Proactively engage with customers to ensure they maximize platform value and understand evolving needs.
• Guide customers toward achieving their business objectives within a collaborative "Success Squad".
• Manage the commercial lifecycle including partnership building, risk mitigation, renewals, and contract management for a large portfolio of accounts.

Job description

Company Overview

LevelUp is a specialized agency offering premier outsourcing solutions to agencies, software vendors, and website owners. Over the past seven years, we have successfully partnered with diverse companies to provide exceptional technical, operational, and back-office support. Our expansive team consists of skilled, passionate professionals dedicated to delivering top-tier results for our clients.

Position Overview

The Customer Success Specialist is a dynamic, execution-focused role tailored to support a high-volume customer segment across our clients' platforms. As a vital, client-facing member of a collaborative "Success Squad," you will proactively engage with customers to ensure they maximize platform value, understand their evolving needs, and guide them toward achieving their business objectives. Your primary mission is to manage the commercial lifecycle—encompassing partnership building, risk mitigation, renewals, and contract management for a vast portfolio of accounts. The ideal candidate is an energetic, detail-oriented professional eager to master the commercial facets of the tech industry. This foundational role offers clear pathways for career advancement into a dedicated Customer Success role.

Reference: 2622-302609