Remote Helpdesk Agent — Salesforce & NetSuite Expert

LevelUp

Metro Manila

On-site

PHP 391,000 - 614,000

Full time

14 days+

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Benefits offered by this job

HMO + 13th month pay

Equipment provided

Job summary

LevelUp, a specialist outsourcing partner, is seeking a Helpdesk Support Agent to be the primary internal support for business applications and sales operations. You will handle live chat interactions via Slack and Zendesk, maintain user access, and escalate complex issues to engineering and product teams.

The role requires proven experience with Salesforce and NetSuite, 2–3 years of live chat customer service, and strong documentation skills.

Qualifications

Experience with Salesforce and NetSuite is essential.
2–3 years of live chat customer service experience.
Familiarity with sales processes and business applications.
Proficiency with Zendesk, Slack, and admin tools for troubleshooting and issue resolution.

Responsibilities

Provide guidance and troubleshooting support to internal teams on business applications usage.
Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
Escalate complex issues to relevant departments such as Product Management and Systems Engineering.
Document and tag interactions for reporting and process improvement.
Collaborate with internal teams to ensure a seamless support experience.
Stay updated with system changes and best practices through training.