Remote Customer Success Specialist Renewals and Retention

LevelUp; Manila; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Equipment provided

13th month pay

HMO

Job summary

LevelUp is seeking a Customer Success Specialist for a fully remote position. You will own the renewal lifecycle, manage contract administration, and support high-volume accounts with a client-facing, executive presence. The role emphasizes data integrity, cross-functional collaboration, and proactive risk management.

The position offers a 40-hour fixed schedule, remote work, equipment provided, and benefits including 13th month pay and HMO. Prior experience in SaaS or tech CS is preferred.

Qualifications

• 1–2 years of experience in a customer-facing role (Account Management, Sales, Support, or Customer Success).
• Excellent written and verbal English communication with executive presence.
• Ability to conduct live customer calls and virtual meetings.
• Strict adherence to a fixed schedule aligned with North America Central Time.

Responsibilities

• Own renewal and retention processes for high-volume accounts.
• Manage contract administration and billing inquiries in CRM.
• Handle downgrades and escalate issues to protect renewal.
• Collaborate with the Success Squad to drive adoption and value.
• Engage customers via calls and virtual meetings to support business outcomes.

Skills

Customer facing

Executive presence

English communication

Time management

Team collaboration

Tools

Salesforce

Gainsight

Google Workspace

Job description

LevelUp is seeking a Customer Success Specialist for a fully remote position. You will own the renewal lifecycle, manage contract administration, and support high-volume accounts with a client-facing, executive presence. The role emphasizes data integrity, cross-functional collaboration, and proactive risk management.

The position offers a 40-hour fixed schedule, remote work, equipment provided, and benefits including 13th month pay and HMO. Prior experience in SaaS or tech CS is preferred.