Remote Healthcare Operations Lead

Go Lean Health; Compostela; Remote; PHP 522,000 - 609,000; Full time

Job summary

Go Lean Health is seeking an Operations Lead in Cebu, remotely supported, to build and optimize the operational engine behind Pillar Health Solutions. The role is hands-on in a growing healthcare services environment with evolving processes and cross-functional collaboration.

You will own onboarding, patient engagement, provider coordination, and revenue operations while developing SOPs and automation to scale the business efficiently.

Qualifications

• 2+ years of experience in healthcare operations, medical practice operations, program management, client success, healthcare administration, or related field.
• Experience owning processes and outcomes, not just completing tasks.
• Strong understanding of patient scheduling, provider coordination, and healthcare workflows.
• Ability to investigate root causes, propose practical solutions, and implement them.
• Excellent written and spoken English; clear communication with physicians and staff.

Responsibilities

• Own onboarding from agreement through launch, including referral, scheduling, documentation, and billing workflows.
• Oversee patient journey from referral through ongoing engagement and appointment scheduling.
• Coordinate with dietitians, exercise professionals, and support staff to ensure capacity and coverage.
• Monitor documentation and billing data; drive timely issue resolution.
• Map workflows, identify bottlenecks, and redesign processes for speed, accuracy, and accountability.
• Develop SOPs, trackers, dashboards, and standardized workflows for recurring activities.

Skills

Healthcare ops

Process improvement

SOPs & workflows

Project management

Communication

English proficiency

Job description

Go Lean Health is seeking an Operations Lead in Cebu, remotely supported, to build and optimize the operational engine behind Pillar Health Solutions. The role is hands-on in a growing healthcare services environment with evolving processes and cross-functional collaboration.

You will own onboarding, patient engagement, provider coordination, and revenue operations while developing SOPs and automation to scale the business efficiently.