Remote Care Scheduler & Admin Coordinator

Sharesource; Philippines; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Open Culture

Supportive Team

Learning & Growth

Job summary

Sharesource is seeking a dedicated Scheduling Coordinator in the Philippines to be the first point of contact for clients. You will roster care workers, manage schedules, and ensure smooth operations across a fast-paced environment.

Ideal candidates have 1+ year in scheduling or rostering, strong client service skills, and proficiency in Microsoft Office tools. The role offers remote + hybrid work with local Philippines residency requirements.

Qualifications

• 1+ year of professional experience as a scheduler or rostering officer in community aged care, NDIS or related industry handling AU clients.
• Proven excellent client service manner and ability to build rapport with clients and families.
• Advanced time management and organizational skills; ability to work quickly and accurately under pressure.
• Forward planner and analytical thinker with high attention to detail.
• Willingness to learn, coachable, and able to develop and implement client-focused documentation.

Responsibilities

• Handle high volume of incoming telephone and internet enquiries.
• Schedule services by rostering care workers based on qualifications and availability; create master rosters and manage daily changes.
• Manage system shift notes and redirect as needed.
• Prepare invoices and mail them out in a timely manner.
• Update mandatory compliance items.
• Adapt to a fast-paced environment and multi-task effectively.

Skills

Scheduling

Time management

Communication

Client service

Multi-tasking

Problem solving

Documentation

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Adobe

Job description

Sharesource is seeking a dedicated Scheduling Coordinator in the Philippines to be the first point of contact for clients. You will roster care workers, manage schedules, and ensure smooth operations across a fast-paced environment.

Ideal candidates have 1+ year in scheduling or rostering, strong client service skills, and proficiency in Microsoft Office tools. The role offers remote + hybrid work with local Philippines residency requirements.