Remote Guest Services & Communications Specialist

Hunt St Pty Ltd; Philippines; Remote; PHP 22,000 - 23,000; Full time

Job summary

Hunt St is seeking a Customer Service and Communications Officer based in the Philippines to support an Australian client in Melbourne. This is a 100% remote, independent contractor role with duties spanning guest inquiries, reservations, and guest communications, delivered from a home office.

The role requires 3–5 years in hospitality customer service, strong written and verbal communication, and readiness to work night shifts aligned to Australian time.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years in Australian hospitality or accommodation customer service.
• Strong skills in Excel, Word, and cloud-based tools; experience with Guesty is a plus.

Responsibilities

• Respond to guest inquiries and reservations across email, phone, and platforms.
• Update and manage reservation tracking systems; process payments, cancellations, and modifications.

Skills

Excel

Word

OneDrive

WhatsApp

Gmail

Communication

Problem-solving

Time management

Education

Bachelor's degree or equivalent

Tools

Guesty

Job description

Hunt St is seeking a Customer Service and Communications Officer based in the Philippines to support an Australian client in Melbourne. This is a 100% remote, independent contractor role with duties spanning guest inquiries, reservations, and guest communications, delivered from a home office.

The role requires 3–5 years in hospitality customer service, strong written and verbal communication, and readiness to work night shifts aligned to Australian time.