Remote Customer Engagement Specialist

Hunt St Pty Ltd; Philippines; On-site; PHP 588,000 - 735,000; Full time

Job summary

Hunt St Pty Ltd invites applicants for a remote, independent contractor role as Customer Engagement Assistant (001-0411). Based in the Philippines, you’ll support an Australian client by handling inquiries across email, phone, and online channels during AU business hours, with flexible time management as a contractor.

You’ll manage inboxes, respond promptly, handle Google reviews and third‑party delivery queries, and support loyalty programs and general operations to ensure a high level of

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple inboxes and tasks.
• Experience with Google Workspace, email management, and basic CRM tools is preferred.
• Comfortable managing online reviews and third-party delivery platform enquiries.

Responsibilities

• Inbox & customer communication management across three primary email inboxes.
• Phone support for catering follow-ups, deliveries, and loyalty queries.
• Monitor and respond to Google reviews and Doordash/Uber Eats enquiries.
• Update store information and hours of operation; collaborate with team for accuracy.
• Manage Soul Mates loyalty inbox and assist in maintaining customer engagement.
• Occasional weekend support with notice.

Skills

Excellent communication

Multitasking

Customer focus

Google Workspace

CRM tools

Tools

Google Workspace

CRM tools

Job description

Hunt St Pty Ltd invites applicants for a remote, independent contractor role as Customer Engagement Assistant (001-0411). Based in the Philippines, you’ll support an Australian client by handling inquiries across email, phone, and online channels during AU business hours, with flexible time management as a contractor.

You’ll manage inboxes, respond promptly, handle Google reviews and third‑party delivery queries, and support loyalty programs and general operations to ensure a high level of