Remote Guest Communications Specialist (Day Shift)

Beepo; Angeles; Remote; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Competitive compensation

HMO

Paid time off

Employee referral program

Work life balance

Job summary

Beepo in Clark, Pampanga is seeking a Guest Communications & Support Officer to handle guest inquiries via online booking platforms and email. This remote, day-shift role emphasizes timely, courteous communication and effective problem-solving to enhance guest experience.

You will provide check-in/out information, outline policies and amenities, coordinate with teams, and offer after-hours support when required. Strong admin and communication skills are essential.

Qualifications

• 1–2 years of experience in customer service and admin
• Experience with online booking platforms
• Experience in email management and strong admin background
• Excellent written and verbal communication skills

Responsibilities

• Respond to guest inquiries across online booking platforms and email in a timely and courteous manner
• Provide daily check-in/check-out information and assist guests with their requests
• Communicate booking policies, property amenities, and operational procedures to guests
• Liaise with relevant teams to ensure guest requests and inquiries are addressed efficiently
• Provide after-hours guest support and emergency assistance when required
• Perform other duties assigned by supervisors, primarily related to guest communication and support

Skills

Customer service

Administrative skills

Email management

Written and verbal communication

Time management

Tools

Booking platforms

Email clients

Job description

Beepo in Clark, Pampanga is seeking a Guest Communications & Support Officer to handle guest inquiries via online booking platforms and email. This remote, day-shift role emphasizes timely, courteous communication and effective problem-solving to enhance guest experience.

You will provide check-in/out information, outline policies and amenities, coordinate with teams, and offer after-hours support when required. Strong admin and communication skills are essential.