Remote Customer Care & Logistics Coordinator

Beepo; Angeles; Remote; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Company provided equipment

Competitive total rewards

Remote work option

Paid time off

Job summary

Beepo is seeking a Customer Care Coordinator for a remote, day-shift role based in Central Luzon. You will monitor logistics tasks, process requests, and resolve customer issues while coordinating delivery schedules and communicating updates to customers.

Join Beepo to support the logistics team, handle inquiries across phone and live chat, manage returns and warranty claims, and collaborate with cross-functional teams to resolve complex cases.

Responsibilities

• Monitor and prioritise logistics tasks to ensure smooth operations.
• Process logistics requests in a timely manner and provide regular updates to stakeholders.
• Collaborate with the logistics team and partners to identify and resolve bottlenecks.
• Effectively manage complaints and resolve issues to enhance customer satisfaction.
• Coordinate delivery schedules and communicate any changes or delays to customers proactively.
• Oversee of customer care inquiries, ensuring efficient and timely ticket resolution.
• Deliver prompt and effective solutions to customer issues to enhance satisfaction.
• Collaborate with cross-functional teams to elevate and resolve complex cases as needed.
• Oversee the returns process by evaluating return requests and facilitating refunds or exchanges in accordance with company policy.
• Guide customers through warranty claims and replacement order procedures for a seamless experience.
• Manage customer inquiries over the phone, delivering exceptional service and support.
• Handle live chat inquiries, ensuring accurate and timely information is provided to customers.
• Update and manage information to keep allocated reports current and relevant.
• Review and approve online orders as necessary, including during weekends.
• Perform additional tasks as required to support team and business needs.

Job description

Beepo is seeking a Customer Care Coordinator for a remote, day-shift role based in Central Luzon. You will monitor logistics tasks, process requests, and resolve customer issues while coordinating delivery schedules and communicating updates to customers.

Join Beepo to support the logistics team, handle inquiries across phone and live chat, manage returns and warranty claims, and collaborate with cross-functional teams to resolve complex cases.