Customer Support Specialist | Flexible Hours & Growth

MicroSourcing International; Angeles; On-site; PHP 279,000 - 446,000; Full time

Job summary

Beepo in Clark, Pampanga, part of the Probe Group, is seeking a Customer Support Specialist. You will deliver timely guest support across calls and messages, troubleshoot issues, and manage cases in THL systems while coordinating with branches and suppliers to provide effective solutions.

The role emphasizes empathy, strong communication, and the ability to handle multiple cases under pressure, with a focus on delivering exceptional guest experiences and maintaining data accuracy in MS Office

Qualifications

• 1–2 years of experience in customer service.
• Proficient in MS Office (Outlook, Excel, Word) and CRM systems (e.g., D365).
• Availability to work flexible hours, including weekends/public holidays as required.
• Excellent communication (oral and written).
• Strong customer service and complaint resolution experience.

Responsibilities

• Provide timely, accurate support to guests via calls, messages, and written communication.
• Troubleshoot vehicle and service-related issues and offer clear guidance.
• Resolve customer complaints by identifying root causes and ensuring follow-through.
• Coordinate with branches, contractors, and suppliers to deliver solutions.
• Handle customer resolutions with empathy and ownership.

Skills

Customer service

CRM systems

Tools

D365 CRM

MS Office

Job description

Beepo in Clark, Pampanga, part of the Probe Group, is seeking a Customer Support Specialist. You will deliver timely guest support across calls and messages, troubleshoot issues, and manage cases in THL systems while coordinating with branches and suppliers to provide effective solutions.

The role emphasizes empathy, strong communication, and the ability to handle multiple cases under pressure, with a focus on delivering exceptional guest experiences and maintaining data accuracy in MS Office