Remote Day-Shift Customer Care Coordinator (Logistics)

Beepo; Pampanga; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote work

Day shift

Equipment provided

HMO

Paid time off

Competitive rewards

Job summary

Beepo is seeking a Customer Care Coordinator in a remote, day-shift role with an international reach. You will monitor logistics, process requests, and coordinate with teams to resolve issues while delivering outstanding customer support.

Based in Clark, Pampanga, Beepo offers a supportive environment, competitive rewards, and opportunities for fast career growth in logistics and customer care. This role emphasizes proactive communication and efficient ticket resolution.

Qualifications

• Experience in customer support or care coordination.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Monitor and prioritise logistics tasks to ensure smooth operations.
• Process logistics requests in a timely manner and provide regular updates to stakeholders.
• Collaborate with the logistics team and partners to identify and resolve bottlenecks.
• Effectively manage complaints and resolve issues to enhance customer satisfaction.
• Coordinate delivery schedules and communicate any changes or delays to customers proactively.
• Oversee customer care inquiries, ensuring efficient and timely ticket resolution.
• Deliver prompt and effective solutions to customer issues to enhance satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex cases as needed.
• Oversee the returns process by evaluating return requests and facilitating refunds or exchanges in accordance with company policy.
• Guide customers through warranty claims and replacement order procedures for a seamless experience.
• Manage customer inquiries over the phone, delivering exceptional service and support.
• Handle live chat inquiries, ensuring accurate and timely information is provided to customers.
• Update and manage information to keep allocated reports current and relevant.
• Review and approve online orders as necessary, including during weekends.
• Perform additional tasks as required to support team and business needs.

Job description

Beepo is seeking a Customer Care Coordinator in a remote, day-shift role with an international reach. You will monitor logistics, process requests, and coordinate with teams to resolve issues while delivering outstanding customer support.

Based in Clark, Pampanga, Beepo offers a supportive environment, competitive rewards, and opportunities for fast career growth in logistics and customer care. This role emphasizes proactive communication and efficient ticket resolution.