Guest Communications And Support Officer

Beepo; Angeles; Remote; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Competitive compensation

HMO

Paid time off

Employee referral program

Work life balance

Job summary

Beepo in Clark, Pampanga is seeking a Guest Communications & Support Officer to handle guest inquiries via online booking platforms and email. This remote, day-shift role emphasizes timely, courteous communication and effective problem-solving to enhance guest experience.

You will provide check-in/out information, outline policies and amenities, coordinate with teams, and offer after-hours support when required. Strong admin and communication skills are essential.

Qualifications

• 1–2 years of experience in customer service and admin
• Experience with online booking platforms
• Experience in email management and strong admin background
• Excellent written and verbal communication skills

Responsibilities

• Respond to guest inquiries across online booking platforms and email in a timely and courteous manner
• Provide daily check-in/check-out information and assist guests with their requests
• Communicate booking policies, property amenities, and operational procedures to guests
• Liaise with relevant teams to ensure guest requests and inquiries are addressed efficiently
• Provide after-hours guest support and emergency assistance when required
• Perform other duties assigned by supervisors, primarily related to guest communication and support

Skills

Customer service

Administrative skills

Email management

Written and verbal communication

Time management

Tools

Booking platforms

Email clients

Job description

Job Description

• Position: Guest Communications & Support Officer
• Location: Clark, Pampanga
• Work setup & shift: Remote| Day Shift

What's in it for you?

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance

Duties And Responsibilities

• Respond to guest inquiries across online booking platforms and email in a timely and courteous manner.
• Provide daily check-in/check-out information and assist guests with their requests.
• Communicate booking policies, property amenities, and operational procedures to guests.
• Liaise with relevant teams to ensure guest requests and inquiries are addressed efficiently.
• Provide after-hours guest support and emergency assistance when required.
• Perform other duties assigned by supervisors, primarily related to guest communication and support.

Qualifications And Experience

• At least 1 -2 years' experience in customer service and admin
• Experience working with any online booking platforms
• Experience in Email Management and strong admin background
• Excellent communication skills, both written and verbal

Soft Skills

• High and strong attention to details
• Highly organized, empathetic and patient in how you relate to people.
• Has initiatives
• Problem Solving and Critical thinking skills
• Willingness to learn
• Excellent time management skills/meet deadlines
• Self-confidence and work well in a remote team environment.

Nice To Have

• Experience using Airbnb, Booking.com, Expedia, Agoda, etc is a plus
• Experience working in a Hospitality Industry is a plus

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

• Terms and conditions apply