Remote Guest Experience Specialist

Houst; Metro Manila; Remote; PHP 391,000 - 413,000; Full time

Job summary

Houst is seeking a remote Customer Support Contractor in the Philippines to assist guests with inquiries, bookings, and issue resolution. You will handle inbound messages and calls, provide accurate information, and maintain CRM records, all while ensuring a high standard of service.

The role requires English proficiency, willingness to work varied shifts, and strong communication skills. You will operate remotely with company-provided equipment and a dedicated home workspace.

Qualifications

• Fluent or business-proficient in English with strong written and verbal skills.
• Proficient with CRM software and digital platforms.
• Excellent telephone manner and customer service abilities.
• Strong multitasking and time-management capabilities.
• Willing to work varied shifts including evenings, weekends, and holidays.

Responsibilities

• Handle inbound messages from guests promptly and professionally.
• Engage with guests via inbound and outbound calls and follow up on requests.
• Resolve guest issues promptly to turn complaints into solutions.
• Provide accurate information on Houst properties, policies, and procedures.
• Oversee reservations and bookings across our platforms for a seamless experience.
• Maintain comprehensive records of all guest interactions in the CRM system.
• Adapt to a fast-paced environment with flexible task handling.

Skills

Fluent English

CRM proficiency

Multitasking

Communication skills

Remote work readiness

Tools

CRM software

Job description

Houst is seeking a remote Customer Support Contractor in the Philippines to assist guests with inquiries, bookings, and issue resolution. You will handle inbound messages and calls, provide accurate information, and maintain CRM records, all while ensuring a high standard of service.

The role requires English proficiency, willingness to work varied shifts, and strong communication skills. You will operate remotely with company-provided equipment and a dedicated home workspace.