Remote Guest Experience Specialist

Houst; Philippines; Remote; PHP 391,000 - 413,000; Full time

Benefits offered by this job

Remote work

Job summary

Houst is seeking a customer support professional to deliver exceptional service to guests. You will handle inbound messages, proactive calls, and problem resolution while maintaining accurate CRM records. The role emphasizes a friendly, professional demeanor and flexible shifts to cover peak periods.

Based in the Philippines, you will work remotely as an Independent Contractor, requiring reliable equipment and internet access to sustain daily operations and high-quality guest experiences.

Qualifications

• Fluent English with excellent written and verbal communication.
• Willing to work varied shifts including evenings, weekends and holidays.
• Excellent telephone manner and customer service skills.
• Proficient with CRM software and digital platforms.
• Strong multitasking and time-management abilities.
• Experience in hospitality is beneficial.
• Remote work readiness and Philippines-based status.

Responsibilities

• Handle inbound messaging with professional, prompt responses.
• Engage with guests by phone and follow up on requests.
• Resolve complaints promptly with professional problem solving.
• Provide accurate information on Houst properties and policies.
• Manage reservations and bookings across platforms for a seamless experience.
• Maintain accurate records of customer interactions in the CRM.
• Demonstrate flexibility in handling various tasks and scenarios.

Skills

Communication

Customer service

Multitasking

Time management

Problem solving

Phone etiquette

Tools

CRM software

Job description

Houst is seeking a customer support professional to deliver exceptional service to guests. You will handle inbound messages, proactive calls, and problem resolution while maintaining accurate CRM records. The role emphasizes a friendly, professional demeanor and flexible shifts to cover peak periods.

Based in the Philippines, you will work remotely as an Independent Contractor, requiring reliable equipment and internet access to sustain daily operations and high-quality guest experiences.