Remote Guest Experience Specialist

Houst; Manila; Remote; PHP 391,000 - 413,000; Full time

Job summary

Houst is seeking a remote Customer Support Associate in the Philippines to assist hosts and guests with inquiries, bookings and policy information. As an Independent Contractor, you will work 5 days a week on shifts within UK business hours and handle multilingual communication, prioritising prompt, professional service.

The role emphasizes CRM record-keeping, issue resolution, and collaboration with operations to maintain a smooth guest experience.

Qualifications

• Fluent or business proficient in English with strong written and verbal communication.
• Willingness to work varied shifts including evenings, weekends, and public holidays.
• Ability to handle challenging customer interactions professionally.

Responsibilities

• Handle inbound guest messages promptly and professionally.
• Proactively engage with guests via calls and follow up on requests.
• Resolve complaints with timely problem-solving.
• Provide accurate information on Houst properties and policies.
• Manage reservations and bookings to ensure a seamless experience.
• Record customer interactions accurately in the CRM.
• Maintain flexibility to handle diverse tasks.

Skills

Fluent English

Customer service

CRM platforms

Time management

Tools

CRM software

Job description

Houst is seeking a remote Customer Support Associate in the Philippines to assist hosts and guests with inquiries, bookings and policy information. As an Independent Contractor, you will work 5 days a week on shifts within UK business hours and handle multilingual communication, prioritising prompt, professional service.

The role emphasizes CRM record-keeping, issue resolution, and collaboration with operations to maintain a smooth guest experience.