Remote Guest Communications & Reservations Specialist

Hunt St; Philippines; Remote; PHP 22,000 - 23,000; Full time

Job summary

Hunt St is seeking a Customer Service and Communications Officer to support an Australian client from the Philippines in a 100% remote, independent contractor role. You will handle guest inquiries, reservations, and communications, while managing reservation systems and ensuring accurate guest updates.

Responsibilities include coordinating with housekeeping, resolving issues promptly, and working with the reservations dashboard.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years in Australian customer service, hospitality or accommodation sectors.
• Experience with guest communications and reservation handling.
• Proficient in Excel, Word and cloud-based tools; strong written and verbal communication.

Responsibilities

• Respond to guest inquiries and reservations via email, phone, and booking platforms.
• Update and manage reservation tracking across platforms; process payments and cancellations as needed.
• Coordinate with housekeeping to prepare for guest check-ins and ensure data accuracy.
• Communicate clearly with guests to deliver exceptional service and timely updates.

Skills

Communication

Time management

Problem solving

Multitasking

Customer service

Education

Bachelor’s degree or equivalent

Tools

Excel

Word

OneDrive

WhatsApp

Gmail

Guesty

Job description

Hunt St is seeking a Customer Service and Communications Officer to support an Australian client from the Philippines in a 100% remote, independent contractor role. You will handle guest inquiries, reservations, and communications, while managing reservation systems and ensuring accurate guest updates.

Responsibilities include coordinating with housekeeping, resolving issues promptly, and working with the reservations dashboard.